However, they have yet more to offer. As a concept for tracking process flow, issues (defects) and capturing valuable metrics, they are great.
Imagine there was a tool out there that allowed knowledge workers to add post-its to items that they worked on flagging them as having defect A or B or C… Most of these defect types would probably be of a “remove-before-flight” type that required resolution or rework before going out to the customer. Useful eh?
That’s not the reason I’m so excited about post-its. Imagine you could count things like, the number of items processed. The number of items with no post-its (no defects). The number of defect As, Bs etc pulled from the bin at the end of the process.
Finally, the potent Defects Per (million) Opportunity concept has an real-life analogy that works. All we need now is the IT tool that makes it happen. Anyone?